Many Businesses do not have any IT staff and rely on contractors or in-house good-will from employees and managers to keep things ticking over.

But what happens when you need to start moving on, expanding the business and putting additional pressures on un-trained staff and managers who may not be technically trained to move on to the next level.

APEX Computer Technology is here to help in those situations, we have over 20 years within the IT industry, we are technically well qualified, trained and have a wealth of practical experience to draw upon.

Consultancy:

APEX is happy to provide consultancy on all aspects of business IT, we have years of experience of putting systems in Police Forces, Fire and Rescue Services Aviation Authorities, Businesses large and small, Traders and Sole businesses up and down the country. We keep in touch with the latest trends, methods and technical innovations that could be used to make your business or organisation more efficient and cost effective.

We can be used as independent third party to monitor, assess, mediate or arbitrate between yourselves and the suppliers from the early stages in the project so you have an independent opinion as to the path your following.

APEX is able to provide help and assistance dealing with policies and methods for disaster recovery, data redundancy, backup and data security, virus and malware prevention and dealing with spam and unwanted mail.

We also offer advise and expertise on website hosting, optimisation, design and website implementation, e-commerce and many other business related web activities.

We have a realistic hourly rate for consultancy and provide our time and advice without obligation.

You have your system in mind but how do you implement it? Do you just trust the supplier to ensure all aspects of the system are delivered to specification, budget and timescale?

APEX Computer Technology can provide that Project Management facility for you, monitoring all aspects of the project and co-ordinating the communications so you can get on with doing business without worrying.

We can utilise project management tools for planning and monitoring all aspects of the project, with many years experience, project managing installations and maintenance of system for the police, fire and aviation authorities we are well qualified for the task.

APEX Computer Technology is happy to provide ad-hoc or 'pay as you go' support for medium and small businesses in and around the south.

We provide a 5 day week facility to respond to calls for support, in some cases we can do this over the phone helping the end user to either fix the problem or determine if a call-out is required for APEX Computer Technology to attend the customer site.

We have a sensible local charge call for phone assistance with an 0845 number, this is not a premium rate number so don't be concerned about calling us, if we require to attend your site the first hour is included in the call-out fee. subsequent hours are cheaper. Please call for more details on charges.

APEX Computer Technology also offer ongoing quarterly or annual contracted support, we will endeavour to support our contracted customers more promptly either on two plans;
  1) Same Business Day - usually within 4 hours of the first call to us  from the customer.
  2) Next Business Day - usually within 8 hours of the first call sometimes much less.

Each plan provides a number of 'use them or lose them' hours per quarter for the customer to request support either for a broken or faulty system, there is no call-out penalty and if the customer uses all the allotted hours the subsequent hourly rate is much reduced from normal.

The customer has the option of paying quarterly or annually in advance of the support period and is provided with a contract and schedule so that all the charges and terms and condition are available.

Note: Support, contracted or ad-hoc is provided to the customer to aid the customer in keeping their systems running effectively, it is not maintenance; we do don't look after your systems and work pro-actively to keep your systems optimised. Its reactive support to problems you encounter.

APEX Computer Technology is happy to provide Pro-Active maintenance of your systems, looking at aspects like disaster recover, data security, backups and virus prevention.

APEX Computer Technology will setup a direct VPN link to your site so we can remotely monitor and update systems mostly out of hours so you can continue doing business as usual. We work on the basis of pro-active maintenance with minimal impact.

We will check service packs and updates are installed, backups are being completed successfully. System loading is nominal and check disk usage levels and look at the general health of the system. We will provide observations and recommendations to keep the systems running smoothly and offer advice on best practices for the system you have.

Maintenance charges depend on the system you have and budget you can afford by providing a fixed number of hours maintenance per month for us to carry out the work either remotely or on your site, there are no call-out charges for this. In addition you may wish to 'maintenance-in' our services for fixed days per week, month or quarter as desired at special day rates.

Please call to discuss your specific requirements.